Client Service Associate

We are currently seeking a highly organized self-starter to join our growing team as a Client Service Associate. In this role, the successful candidate will report to the firm’s Operations Manager and coordinate with Prime Quadrant’s clients on investment subscription, redemption, and internal Know-Your-Client (KYC) documentation. The Client Service Associate will work closely and in collaboration with Prime Quadrant’s Team Members across Consulting, Operations and Compliance.

Primary Responsibilities

Client Record Keeping

• Maintain up-to-date client records in the firm’s reporting and client relationship management database (Salesforce FSC, SharePoint, form creation and generation, and SideDrawer)
• Prepare, coordinate, and facilitate completion of compliance and KYC records for new and existing clients

Client Trade Execution

• Prepare required documents for client trades, such as subscription agreements, redemption forms and account-opening forms
• Regularly liaise with clients to coordinate account set-up and trades, including wire transfers
• Troubleshoot with Consulting Team Members as required on client trade execution

Client Service

• Assist the Director of Client Satisfaction and Consulting Team Members with onboarding new clients
• Provide support for Prime Quadrant’s annual client survey
• Recommend process changes and enhancements to the Executive as a key member of the Prime Quadrant Team

Key Attributes

• Strong Microsoft Office fluency (Excel, Word, OneNote, Teams)
• Proven client service orientation – you get energy from helping people
• High degree of accuracy, organization, timeliness, and a strong detail orientation
• Ability to prioritize and multi-task in a fast-paced work environment
• Able to work well within a team environment and in a collaborative manner
• Flexible to work early or late on occasion and as needed
• Very strong process-orientation and ability to follow through on commitments
• Can navigate complex issues and escalate as needed with a sense of urgency

Qualifications

Successful completion of the Exempt Market Proficiency Exam is required for the role but may be completed after the start date.

• University degree or college diploma with knowledge or interest in financial services
• 3+ years of related work experience
• Previous client service experience with Ultra-High-Net-Worth and/or Institutional Investors.
• Prior experience with AML and KYC is an asset
• Demonstrated skill managing Client Relationship Management (CRM) databases would be a distinct advantage (but is not required)
• Experience with E-signature platforms like DocuSign, Adobe Sign, HelloSign would be beneficial around creating new packages and managing the process
• Excellent verbal and written communication skills, with fluency in English

Compensation

• Industry competitive base salary with a performance-based bonus structure
• Health benefits via participation in the firm’s health spending account
• Entitled to receive awards under the firm’s Key Exemplary Employees Plan as per its terms and conditions
• Up to $1,000 per annum relevant continuing education expense
• Career advancement with demonstrated performance
• 3 weeks’ vacation per annum