Client Service Associate

We are currently seeking a highly organized self-starter to join our growing team as a Client Service Associate. In this role, the successful candidate will report to the firm’s Director of Client Satisfaction and coordinate with Prime Quadrant’s clients on investment subscription, redemption, and internal Know-Your-Client (KYC) documentation. The Client Service Associate will work closely and in collaboration with Prime Quadrant’s Team Members across Consulting, Operations and Compliance.

Primary Responsibilities

Client Record Keeping

• Maintain up-to-date client records in the firm’s reporting and client relationship management database.
• Prepare, coordinate, and facilitate completion of compliance and KYC records for new and existing clients.

Client Trade Execution

• Prepare required documents for client trades, such as subscription agreements, redemption forms and account-opening forms.
• Regularly liaise with clients to coordinate account set-up and trades, including wire transfers.
• Troubleshoot with Consulting Team Members as required on client trade execution.

Client Service

• Assist the Director of Client Satisfaction and Consulting Team Members with onboarding new clients.
• Provide support for Prime Quadrant’s annual client survey.
• Recommend process changes and enhancements to the Executive as a key member of the Prime Quadrant Team.

Key Attributes

• Strong Microsoft Office fluency (Excel, Word, OneNote, Teams).
• Proven client service orientation – you get energy from helping people.
• High degree of accuracy, organization, timeliness, and a strong detail orientation.
• Ability to prioritize and multi-task in a fast-paced work environment.
• Able to work well within a team environment and in a collaborative manner.
• Flexible to work early or late on occasion and as needed.
• Very strong process-orientation and ability to follow through on commitments.
• Can handle complex issues and escalate as needed with a sense of urgency.

Qualifications

Successful completion of the Exempt Market Proficiency Exam is required for the role but may be completed after the start date.

• University degree or college diploma with knowledge or interest in financial services.
• 3+ years of related work experience.
• Previous client service experience with Ultra-High-Net-Worth and/or Institutional Investors.
• Prior experience with AML and KYC is an asset.
• Demonstrated skill managing Client Relationship Management (CRM) databases would be a distinct advantage (but is not required).
• Excellent verbal and written communication skills, with fluency in English.

Compensation

• Industry-competitive salary with a performance-based bonus structure.
• Health benefits via participation in the firm’s health spending account.
• Financial support for continued education.
• Three weeks’ vacation.
• Career advancement with demonstrated performance.